Unified communications is a term that gets used a lot in business, but do you really know everything that it encompasses? When TAG Solutions was founded in 1991, we focused solely on unified communications, so we have been on the cutting edge of that technology from day one. However, in this digital world, there are so many things that fall under that umbrella that we wanted to make sure you knew all of the ways to keep your business connected. Unified communications not only affect how we interface with our customers, but also how we communicate and collaborate internally. It is an ever-evolving field that continues to produce new technologies that make working together easier and more seamless.

One of the biggest concerns that many businesses have now is how to maintain a strong and flexible unified communications system in the event that they need to have their employees work remotely or from home. Many workplaces that used to operate in a traditional, in-office capacity are shifting towards a hybrid or fully remote model, which makes the need for a robust unified communications platform even more essential. Business phone systems are still a critical part of that platform, but with so many different forms of technology falling under the unified communications umbrella, offering your employees the most flexible and adaptable ways to stay connected to their customers and their teams is a necessity in the modern workplace.

There are several facets to unified communications, but the main ones include:

• Voice and video calling (including VoIP)
• Messaging and chat functions
• Video conferencing
• File sharing
• Collaboration tools

We will be covering each of these facets in much greater detail, but it’s important to know what unified communications actually means before diving into the different aspects of it. In addition to making your business run more smoothly, there are other benefits to unified communications. It can reduce costs since most unified communications tools operate in the cloud. It can also create more productivity among your employees, due to the ability to log in and work from a variety of devices. This in turn can lead to a stronger sense of collaboration and connectivity, which has a direct correlation to an increase in productivity and decrease in employee turnover. Additionally, a company with a well-functioning system of communications is a huge asset to customers because it makes it easier for them to reach the person they need to speak with much more quickly. This is only a broad overview of unified communications, but as you can see, it is something that every business needs to be aware of and integrating into their workplace. At TAG Solutions, we have unified communications solutions for all of your needs, and we are happy to find the right tools for you. Contact us today to learn what we can do for your business. And keep an eye on the blog as we dive deeper in the world of unified communications and all that it has to offer!